WinBoleh Terms and Conditions – Malaysia Platform Guidelines

1 Acceptance of Terms

Welcome to WinBoleh. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Member" or "User") and WinBoleh ("Platform", "we", "us"). These Terms govern your use of the website, mobile application, and all services provided by WinBoleh.

By accessing or using any part of the WinBoleh platform — including registering an account, making a deposit, joining a game, or simply browsing our website — you hereby acknowledge that you have read, understood, and agreed to be bound by all Terms set out in this document.

These Terms should be read together with our Privacy Policy and any specific guidelines relating to particular games or promotions available on the WinBoleh platform. All such documents together constitute the entire agreement between you and WinBoleh.

2 Eligibility & Registration

To register and use the WinBoleh platform, you must meet all of the following eligibility criteria at all times:

• At least 18 years old or the legal age of majority under the laws of your jurisdiction of residence, whichever is higher.
• Having full legal capacity to enter into a legally binding agreement.
• Not located in a country or jurisdiction where online gambling is prohibited by law.
• Not designated as a self-excluded individual by any relevant gambling regulatory body.
• Acting on your own behalf and not as an agent or representative of any third party.

WinBoleh reserves the right to request proof of age and identity at any time through the Know Your Customer (KYC) process. This process may require you to submit documents such as a national ID card, bank statement, or proof of address. Account approval is subject to successful document verification.

3 User Account

Each member is only permitted to hold one (1) account only on the WinBoleh platform. Registering multiple accounts under the same individual is strictly prohibited and may result in all such accounts being terminated without prior notice, with all balances and bonuses forfeited.

You are solely responsible for:

• Ensuring that all information provided during registration is accurate, complete, and up to date.
• Keeping your account username and password confidential at all times.
• Notify WinBoleh immediately if you suspect any unauthorized access to your account.
• All activity that occurs under your account, whether carried out by you or any other party with or without your knowledge.

WinBoleh shall not be liable for any loss or damage arising from your failure to protect your login credentials. If you suspect your account has been compromised, please contact our support team immediately via live chat, available 24 hours a day.

4 Deposit & Withdrawal

WinBoleh supports a wide range of local Malaysia payment methods, including online banking, e-wallets, and bank transfers. All financial transactions on our platform are protected by 256-bit SSL encryption to keep your financial information secure.

Deposit:

• The minimum deposit is as stated on our Deposit page and is subject to change from time to time.
• All deposits are instant once payment is confirmed by the payment provider.
• WinBoleh does not accept third-party deposits. Funds deposited must originate from a bank account or e-wallet registered in the member's own name.
• Deposits made using unrecognized payment methods or through third parties may be rejected and returned.

Withdrawal:

• Withdrawal requests are processed within 5 to 15 minutes for accounts that have completed full KYC verification.
• Withdrawals may only be made to a bank account or e-wallet registered under the same name as the WinBoleh account holder.
• Before the first withdrawal is processed, members are required to complete identity verification (KYC) by submitting the necessary documents.
• WinBoleh reserves the right to delay or withhold withdrawals until an investigation is concluded if any suspicious activity is detected on the account in question.

5 Bonus & Promotions

WinBoleh offers a variety of bonuses and promotions from time to time, including welcome bonuses, deposit bonuses, cashback, and a VIP loyalty program. All bonuses are subject to the following terms:

• Each bonus has a wagering requirement that must be fulfilled before winnings derived from that bonus can be withdrawn.
• The welcome bonus may only be claimed once per new member.
• WinBoleh reserves the right to withdraw or modify the terms of any bonus at any time without prior notice.
• Bonuses cannot be transferred or directly exchanged for cash unless the specified wagering requirements have been met.
• Bonus abuse — including the use of multiple accounts or wagering strategies designed to exploit bonus terms — will result in bonus forfeiture and may lead to account termination.
• Some games may not contribute, or may contribute at different rates, toward bonus wagering requirements. Please check the promotion details for more information.

Detailed terms for each promotion are available on the Promotions us. We encourage all members to read the promotional terms carefully before claiming any bonus.

6 Game Rules

All games available on the WinBoleh platform are powered by independently audited and certified Random Number Generators (RNG). This means every game outcome is truly random and cannot be influenced by any party.

• Members agree to comply with the specific rules of each game as stipulated by the respective game provider.
• In the event of a technical disruption during a game session, WinBoleh will use server records to determine the valid outcome. Results recorded on our servers are final.
• Any winnings resulting from software errors or technical malfunctions are void and invalid. WinBoleh reserves the right to cancel any related transactions.
• The use of automation software, bots, or any tools designed to gain an unfair advantage in gameplay is strictly prohibited.

For Live Casino games, members are also subject to additional rules set by the dealers and live game studios in operation. The dealer's decision in live games is final, subject to video recording review in the event of a dispute.

7 Prohibited Conduct

The following are strictly prohibited on the WinBoleh platform and may result in immediate account closure:

• Registering more than one account, whether under your own name or using another person's identity.
• Providing false, misleading, or incomplete information during registration or the KYC process.
• Using a credit card or payment method that does not belong to you without the legitimate owner's authorization.
• Engaging in any activity related to money laundering or the financing of terrorism.
• Using software or technical means to breach the security systems of our platform.
• Colluding with other players to manipulate game outcomes or exploit the bonus system.
• Distributing content that is unlawful, harmful, harassing, defamatory, or in breach of copyright through our platform.
• Selling, transferring, or licensing your WinBoleh account to any other party.

8 Account Closure

By Member: You may close your WinBoleh account at any time by contacting our support team via live chat. Prior to closure, all wagering requirements tied to active bonuses must be fulfilled, and any eligible balance may be withdrawn following the standard withdrawal procedure.

By WinBoleh: We reserve the right to suspend or terminate any member's account without prior notice if:

• The member has violated any part of these Terms and Conditions.
• The member has provided false or misleading information.
• There is suspicious activity, fraud, or financial misconduct on the account in question.
• Required to do so by a legal authority or regulatory body.
• The member is found to not meet the age or jurisdictional eligibility requirements.

If an account is closed due to a Terms violation, WinBoleh reserves the right to withhold all bonus balances and winnings arising from activities that breached those terms. Any legitimate original deposit balance will be returned at WinBoleh's discretion upon completion of the investigation.

9 Liability Limit

WinBoleh provides its gaming platform on an "as is" basis and makes no express or implied warranties regarding the accuracy, reliability, or suitability of the platform for any particular purpose. To the extent permitted by applicable law:

• WinBoleh is not liable for any loss of profits, loss of data, or indirect damages arising from the use of or inability to use our platform.
• WinBoleh is not responsible for service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters, or third-party actions.
• WinBoleh's total liability to any member shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

Members acknowledge that gambling carries real financial risk and are solely responsible for their own gambling decisions. WinBoleh encourages all members to play within their financial means.

10 Privacy Policy

The collection, use, and protection of your personal data by WinBoleh is governed by our Privacy Policy, which forms part of this agreement. WinBoleh is committed to safeguarding member privacy and handling personal data responsibly in accordance with applicable data protection laws in Malaysia.

By using the WinBoleh platform, you agree that your personal data may be collected and processed as described in our Privacy Policy. You may read our full Privacy Policy document at Privacy Policy page.

11 Responsible Gaming

WinBoleh is deeply committed to the principles of responsible gaming. We provide a range of tools to help members manage their gambling habits, including:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Loss Limit: Set a maximum loss limit for a defined period to protect yourself from excessive losses.
• Play Time Limit: Set session time limits to ensure you take regular breaks.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days whenever needed.
• Self-Exclusion: Request to be blocked from accessing the platform for a longer period if you feel it is necessary.

If you or someone you know is experiencing gambling-related problems, please seek help. More information is available on the Responsible Gaming us.

12 Dispute Resolution

If you have any complaints or disputes regarding your use of the WinBoleh platform, please follow the procedure below:

• Step 1: Contact our customer support team via live chat and describe your issue in detail. Our team will endeavor to resolve complaints within 48 hours.
• Step 2: If a complaint cannot be resolved at the customer support level, you may request that your case be escalated to WinBoleh management for further review.
• Step 3: If a dispute still cannot be resolved, it will be settled through binding arbitration in accordance with the established rules.

All disputes must be reported within 30 days of the incident date. Complaints submitted after this period may not be considered. WinBoleh's decision on all game and bonus disputes is final unless a clear error is proven.

13 Changes to Terms

WinBoleh reserves the right to update, modify, or replace any part of these Terms and Conditions at any time at our sole discretion. Changes will take effect immediately upon publication on this website.

For material changes, we will endeavour to notify members via in-platform notifications or their registered email. However, it is your responsibility to check this page periodically to ensure you are always aware of the latest applicable terms.

14 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or your use of the WinBoleh platform, our support team is ready to assist you at any time.

• Live Chat: Available 24 hours a day, 7 days a week at the bottom right corner of our platform.
• Support Email: [email protected] (not clickable — please copy and paste into your email client)
• FAQ: Visit the FAQ our FAQ for answers to commonly asked questions.

Our support team operates in both Bahasa Melayu and English. We are committed to responding to all enquiries within 24 hours or sooner.